Errors List for Upload API (Beta)

Below are listed the most common error messages you may encounter when uploading a file to our API with an explanation and possible solutions.

Message

Reason

Workarounds

The field [token] is required

The user token is missing in the request

You have to provide your unique API Token in the request

The token provided is invalid

The token you provided is invalid

Make sure your API Token is correct. If the problem persists, contact with support

The csv file does not have records

The file you uploaded has no records to predict

Make sure your uploaded file is not empty. If the problem persists contact support

The csv file content exceeds available request transactions

The number of records to predict exceeds the limit of requests you are allowed to make

Make upload a file with a smaller number of records. If the problem persists contact support

An error occurred while reading the csv file

An unexpected error occurred while trying to process your uploaded csv file

Try again later. If the problem persists, contact with support

The [folio] field is required

The folio of the file uploaded is missing in the request

You have to provide the unique folio of the file in the request. If the problem persists, contact with support

User not found

The token you provided is invalid

Make sure your API Token is correct. If the problem persists, contact with support

Uploaded file is not found

The folio of the file uploaded you provided is invalid

You have to provide the unique folio of the file in the request. If the problem persists, contact with support

No items found in uploaded file

The folio of the file uploaded you provided is invalid

You have to provide the unique folio of the file in the request. If the problem persists, contact with support

An error occurred while getting file info

An unexpected error occurred while trying to get the information from the uploaded csv file

Try again later. if the problem persists, contact with support

The field [part] is required

The part of the file to download is missing

You have to provide the part of the file you want to download in the request

The field [fileStatus] is required

The type of records to download is missing

You have to provide the type of records of the file you want to download in the request

It is not possible to download the file until it is finished processing

A part of the uploaded file was downloaded without having finished processing

You must wait for your uploaded csv file to finish processing

No items found to download

Attempt to download an invalid part of the uploaded file

You must enter a valid part number to download

Error retrieving the uploaded file data

An unexpected error occurred while trying to download the indicated part of the file

Try again later. If the problem persists, contact with support


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